• How to action payment requests

  When an app user submits a request to cash in their points it will appear in the 'Payments' area of your admin portal. Your scheme rules state that you will pay points once a month in line with payroll. It's important to keep your app users updated on the status of their requests, so you can choose to receive an email notification every time a payment request comes in. Click HERE to find out how to setFew readers

• Reverting a payment request

  Marked a payment as paid by mistake? Now you can revert this action in just a few clicks and this article will show you how. ❗Please note: Only users with permission to mark payment requests as paid can revert payment requests. Please speak to your line manager regarding your permissions as they can make any changes needed. Step 1: Head to payments on the left, then click the history tab: [![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/6/2/5362c22b566bf400/0bfce0aFew readers

• Creating a payment request on behalf of an app user or multiple users

  This feature can be used if you are wanting to cash in all or some points for an app user, multiple users, all users or everyone at a specific site. Creating a payment request on behalf of an app user - a step-by-step guide: Step 1: Head to the payments section of your portal and click on 'Add request': [](https://downloads.intercomcdn.com/i/o/581670927/cbf6ceFew readers

• Payment request notifications

  If you want to receive an email alert every time a payment request is submitted simply follow these instructions. Turning on or off payment request notifications, a step-by-step guide: Step 1: From your dashboard click on your initials in the bottom left-hand corner, then select: 'My account settings': [](https://downloads.intercomcdn.com/i/o/712218571/57Few readers

• How to export a list of payment requests

  Once you have approved your payment requests you can export a payment request report and send it to payroll to be processed. Exporting a list of payment requests - a step-by-step guide: Step 1: In the 'payments' area of your portal click the box at the top of your list of payment requests next to the 'Date' column. [![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/f/a/bffa68ebade070Few readers