• Updating your personal details in the app

  Here is a step-by-step guide on how to update your personal details: Step 1: From your home screen, click on the cog icon in the bottom right corner: [](https://downloads.intercomcdn.com/i/o/myurolee/2677424241/49e5d5044b5a6bea2a578afbe952/image.png?expires=1790074800&signature=94bca8892e91ca6e4ff7c5a7425c912cf47a7ea2c8ee8e13f32e2533d156fd57&req=diYgEc18mYNbWPMW1HFew readers

• How to cash in or withdraw your points

  This guide will show you how to request to cash in your points. Your organisation has set a minimum number of points that you will need before you can make a cash-in request. You can find the details of the minimum points in your scheme rules (click HERE to learn how to find your scheme rules). How to cash in points, a step-by-step guide: Step 1: On your app home screen, tap on theFew readers

• Why are my points not updating after sharing?

  Are you sharing listings with friends and accumulating points every month, but noticed that your balance has stopped increasing? This article will run through some things to consider. 1. Does your organisation award points for sharing? All point settings are managed by your organisation. Even if your organisation does not award points for sharing, it is still beneficial to keep sharing with friends and family that may be a perfect fit for the role as if they are successful, you will earn rFew readers

• How to register for the app

  It's super easy to register for the app. This guide will show you how in just a few steps. Explainer video (1 min) below: Step 1: If you have yet to download the app, click the appropriate link below to download the app for FREE. Care Friends: Google play store https://play.google.com/store/apps/details?id=uk.co.carefriends.app&hl=en_GB **AppFew readers

• How to share a listing by text message

  Sharing a listing with friends and family is simple, and this short article will show you how. Step 1: From your app home screen, swipe the carousel to view the featured listings: [](https://downloads.intercomcdn.com/i/o/myurolee/1867040163/189e05be4e93bc6e549e933e913c/image.png?expires=1790074800&signature=f64194c0fcb45a397d9bb8b09ca1f3d9ceb24db9659654ab9c56e9ee3ee18eFew readers

• Achievements Explained/Medals

  When you reach a certain referral milestone you will be awarded a medal which will display on the app home screen. Each achievement category has three levels: bronze, silver and gold. [](https://downloads.intercomcdn.com/i/o/441654854/e1835d3817b55700367c15e4/Screenshot+2021-12-31+at+13.50.40.jpeg?expires=1790074800&signature=d7a225c79be45b147fca954474e0254062ff12bc144a3e43Few readers

• When will my points be paid?

  You’ve worked hard sharing adverts via the app and have now requested to withdraw your points. Congratulations! So, when are you likely to receive payment? 🤔 Your organisation is responsible for handling all payment requests, and most companies will approve and pay requests once per month. Once your payment request has been sent via the app, your organisation will mark the request as approved. TheyFew readers

• How to share a listing on Facebook

  It's really simple to share a listing with friends and family using Facebook. Step 1: From your app home screen, swipe to view featured listings: [](https://downloads.intercomcdn.com/i/o/myurolee/1866952036/6884a181071eb962a6cd842820c3/image.png?expires=1790074800&signature=0f3cb1e2a0cff95943edd251a2080bf47c59a47e45e494db19e46f3bf70ea1a7&req=dSghEMB7n4FcX%2FMW1HO4zfE3tFew readers

• How to search and filter listings in-app

  Are you wanting to share a specific listing from your organisation with your friends and family? Then look no further! You can now search for and filter listings in-app in just a few clicks 🤩 Search using location or title Filtering Searching for a listing by location or title: Step 1: From your app home screen, swipe until this listing appears, then click it: [![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/2/3/302384ac129800/5410aded-88c5-4a9c-a478-ad81e9_i1dakq.pFew readers

• How to make yourself anonymous on the leaderboard

  It is really easy to make yourself appear anonymously on the app leaderboard, this step-by-step guide will show you how. Step 1: From your home screen click on the person icon in the top left corner: [](https://downloads.intercomcdn.com/i/o/myurolee/1873491897/f9f5208b17e704f3ac5c59619fb2/image.png?expires=1790074800&signature=e418161ac7335dbe2abd31127ff844a2907679Few readers

• Mobile Device Compatibility with the app

  The app is available free of charge from the Apple App Store and the Google Play Store. Currently, the app is only available to download onto smartphones, not any types of tablet.  If you search the app store on a tablet, you will not be able to find the app. To find, download and run the app, your phone must be using a reasonably up-to-date version of the IOS or android software. For android phones, the app can only be used with Android 6 or later, so if you can't find the app in theFew readers

• Sharing the app with a teammate- a guide for app users

  Help your organisation's recruitment by sharing the app download link via social media and SMS with teammates who are not yet using the app. Your organisation may have arranged for you to earn extra points when one of your teammates logs into the app for the first time, too! Step 1: Depending on your organisation's settings, you may have a 'share the app' button on your home screen as shown below. Simply click on the button and go to step 3 of these instructions: [![](https://storage.cFew readers

• Sharing a listing on WhatsApp

  It's really simple to share a listing with friends and family using WhatsApp. Step 1: From your app home screen, swipe the carousel to view the featured listings: [](https://downloads.intercomcdn.com/i/o/myurolee/1867011324/18ba978187dc1da15c5f61dd72a3/image.png?expires=1790074800&signature=81d0e844588b022590a4079f71a2cf07d0bb486b09cb2e59f35fc681d508a5f9&req=dSghEcl%2FnFew readers

• How to find your organisation's scheme rules

  Here's a step-by-step guide to finding a copy of your organisation's scheme rules: Step 1: From your app home screen click on the settings cog in the bottom right corner of your screen: [](https://downloads.intercomcdn.com/i/o/myurolee/1873912019/62fba7ecb73e96ffc1e9e8ca112c/image.png?expires=1790074800&signature=8107b3b3bf311bf1b655e76179495eb11a4e6be6b7a3a331d0bFew readers

• Welcome to Care Friends!

  Welcome! It's great to meet you and introduce you to the Care Friends community! Watch the 2-minute video below to find out how you can choose the people you work with and who care for the people your organisation supports. You'll also see how you can receive cash rewards for helping your organisation recruit amazing people like you, in just a few clicks… You can learn more about the key points mentioned in the video by clicking on the linFew readers

• Bookmarking the Help Centre

  You’ve found the Help Centre and want to save it for convenient future reference? We’ve got you covered! 🫡 Choose your preferred browser below to learn how to bookmark the Help Centre: Google Chrome Safari Microsoft Edge Step-by-step guides: Google Chrome Desktop (Windows / macOS) Open Chrome and go to the help centre (https://support.carefriends.co.uk/en/): [![](https://storage.crisp.chat/users/helpdesk/website/-/6/Few readers

• Deleting your account in-app

  If you're looking to delete your Care Friends or Work Friends account, due to leaving an organisation or wanting to open an account with your new organisation, you can do so in-app in just a few clicks. 💡Top Tip! If you have points left on your Care Friends or Work Friends account, we advise speaking to your employer before deleting your account, as your points will be discarded when the account is deleted. Step 1: On the home screen, click the person icon at the top left sideFew readers

• Welcome to Care Friends - Fostering

  Welcome! It's great to meet you and introduce you to the Care Friends community. Every child deserves a safe, loving home, and you're in a unique position to help make that happen. You already know what makes a great foster carer, because you talk to people like this every day. By recommending someone who'd be brilliant at fostering, you could help change a child's life for the better, and welcome a wonderful new foster carer into our community. Watch the 2-minute video below to find out justFew readers

• How to register for the app via an invite link - a guide for app users

  Your organisation have sent you a link to register for the app. Great! Let's get started... How to register for the app: a step-by-step guide Step 1: Click on the link and you will be taken to the registration page (see the example below). Input your details and click on 'Submit and get the app!': [](https://downloads.intercomcdn.com/i/o/738978495/e4449e2Few readers

• How to edit your language preferences in-app

  The app language will default to the language your device is set to however, you can now select another language from those we currently support: Dutch, English or Welsh. Step 1: Head to settings ⚙️ at the bottom of the screen: [](https://downloads.intercomcdn.com/i/o/880366456/c3ce60af4de708557e0333e8/image.png?expires=1790074800&signature=f2b3202e23282862c354582Few readers

• In-app leaderboard

  The in-app leaderboard showcases the total number of shares, referrals and starters that you and your colleagues have generated via the app, either monthly or all-time. It’s a way to create some healthy competition within your organisation and encourage further sharing between you and your colleagues. Can you aim to become top of the leaderboard? 🥇🥈🥉 Step 1: Click on the chart icon at the bottom of the home screen: [![](https://storage.crisp.chat/users/helpdesk/website/-/f/c/a/0/fca0fFew readers

• Viewing how many points are awarded for each stage - a guide for app users

  It is really easy to find a list of the various stages and the number of points that will be awarded when a candidate reaches each stage: Step 1: From your app home screen click on the settings cog in the bottom right corner of your screen: [](https://downloads.intercomcdn.com/i/o/myurolee/1873934180/10d92ccf2b32cc96df1d84a36d1e/image.png?expires=1790074800&signatFew readers