Payment request notifications

If you want to receive an email alert every time a payment request is submitted simply follow these instructions.

Turning on or off payment request notifications, a step-by-step guide:

Step 1: From your dashboard click on your initials in the bottom left-hand corner, then select: 'My account settings':

Step 2: Scroll down the page and under the Email Notifications, header tick the box next to 'Requests a payment' and then click 'update' to turn on payment request notifications.

Untick the box next to 'Requests a payment' and then click 'update' to turn off payment request notifications.

You will now receive an email whenever an app user submits a payment request and if this payment is not marked as paid on the portal within a month, a further reminder email will be sent.

Want to find out more about actioning payment requests? Read our article on actioning payment requests HERE.

If you need any support with creating a payment request or anything else, please click the chat icon in the bottom right corner of your screen.

What's next?

Updated on: 22/09/2026

Was this article helpful?

Thank you!