> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cf-staging.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to undo a candidate update

Do you need to move a candidate out of the archive? Or have you made an update that you need to change? No problem!

**Undo a candidate update: a step-by-step guide**

**Step 1:** Head to the candidate area of your portal. In the top tabs, select the section of the candidate area that your candidate is in, then type the candidate's name into the search box:

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/8/0/0/1800dd4b3b71a10/006cee2c-f81c-4a06-bc01-273581_vfflpi.png)](https://downloads.intercomcdn.com/i/o/961007314/062f47a778ae286ba475f485/image.png?expires=1790073900&signature=cc7a9008d0a81a8478362caf845aa83f790aa9dcf5c5a7731c3a323bb680acd4&req=fSYmFsl5noBbFb4f3HP0gJm%2BLWlsU0nJSZojitWw0PU0CKItYkECaHUwmvDG%0AKq%2Fybur9K9VVCZAr%2Fg%3D%3D%0A)

**Step 2**: Select the **undo icon** in the top right corner of the last tile that was updated:

[![](https://storage.crisp.chat/users/helpdesk/website/-/9/2/8/9/9289e7977fe7a80/1a9971ae-51ad-43f2-b773-6c7be6_l38g4a.png)](https://downloads.intercomcdn.com/i/o/961022082/0f2fbebffa8804e071233aaf/image.png?expires=1790073900&signature=aeb60af505e6987889093326c78a47591ddc6016e10e8d67841bf236fad8b459&req=fSYmFst8nYldFb4f3HP0gC5nqJljLr4i1GYwolNgwXqXUOEm9eJzynvUTnH4%0AEcNcaof%2FviyoqV7Xuw%3D%3D%0A)

**Step 3**: A prompt box will appear asking you to confirm.

If you are undoing a **successful outcome** for a successful interview, started work or a retention milestone, points will be removed from the referrer's app and they will receive a notification saying there has been an admin error.

If you are happy to proceed click **continue.**

The candidate may automatically move into the live candidate's area and the milestone will revert to being clear, and ready for you to choose a new update:

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/f/6/b2f687c7dd330800/6c1350af-c9e4-4cd9-8f4d-0649ab_nmxv67.png)](https://downloads.intercomcdn.com/i/o/961748990/99abb9fb4580f0bd454d7cc2/image.png?expires=1790073900&signature=f1fae29a518b3ff16fd9823f6c5bce23eea08399b09950faf4c70304b05c21a0&req=fSYmEc12lIhfFb4f3HP0gKb5XpDd%2FTWTYTrY7XTFGp5phLPuXh8fnOK8%2B6%2F4%0AJZ99wIRkayMucIifqw%3D%3D%0A)

If you need any support with this, or anything else, please get in touch using the chat icon in the bottom right corner of your screen.

**What's Next?**

* [Edit a candidate's details](https://support.carefriends.co.uk/en/articles/4934328-edit-candidate-details)
* [Changing the date of a candidate update](https://support.carefriends.co.uk/en/articles/4825991-changing-the-date-of-a-candidate-update)