> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to delete a candidate

From time to time, you may need to delete a candidate from your portal.

As your scheme rules state that you will only award points for one expression of interest per candidate in a set time period, you can delete any duplicates to remove points and keep your stats accurate.

**How to delete a candidate - a step-by-step guide:**

**Step 1:** Head to the candidate area in the left-hand menu of your portal. From there you can sort your Live Candidates alphabetically to easily find any duplicates.

* Click on '**Filters**' on the right-hand side of your screen.
* From the '**Sort by**' menu select '**Alphabetically**, or you can search for a candidate by name:

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/6/6/1e662b0f73c11500/388d3cdc-395e-4c7f-a44f-17ae93_1weia11.png)](https://downloads.intercomcdn.com/i/o/960888196/7240a528ee419858797b3b5e/image.png?expires=1790073900&signature=607c158e40f27bafbee77e58af167387caab36105da28f5040e9a051154c7877&req=fSYnHsF2nIhZFb4f3HP0gEFS0sHjVjcK5QP782%2FKaqUzwqgTomKovqM%2Bul0X%0AXLtjGUXSiqGTpN%2BSUQ%3D%3D%0A)

**Step 2:** Click on the contact card icon next to the duplicates' names and double-check that the contact details are the same.

If someone has been **referred by more than one person**, the person who referred them first is eligible to receive the points.

If someone has expressed interest in **multiple roles**, call them to check which role they are most interested in.

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/8/8/a988077123fdb800/eeee8df0-744b-4c15-bd05-e17b40_9ff84f.png)](https://downloads.intercomcdn.com/i/o/573752099/9c72f5dae6758e4d17751459/image.png?expires=1790073900&signature=9eecc7ce7fe46c61bc69438e9e5967ae153d9d87a18459979f908776b0afc8d9&req=cSckEcx8nYhWFb4f3HP0gNy90F1A1qhbIG3Rp6l5q3x1e0GCodEw%2FlX%2F88U7%0AS%2BYZDIkwmJML0fBJSA%3D%3D%0A)

**Step 3:** Inside the contact card of the candidate you want to delete, click on the **three-dot menu icon**:

**Step 4:** Select '**Delete**' from the menu:

**Please note:** For Work Friends users, the 'New to Care' menu will not display on this screen.

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/4/d/a74d459677f56800/84572d16-1fb2-438a-bf2d-878887_zxsmdz.png)](https://downloads.intercomcdn.com/i/o/573752317/e421a0217a1e2ac19967244b/image.png?expires=1790073900&signature=104954ef3ab97366b413e746e05790dfd26173efbfac02d5a6d3d21c7b979f90&req=cSckEcx8noBYFb4f3HP0gEk%2BJQr7YPKV%2F12cc%2FTgQJQBJGObqOZZWtCPNK6z%0AjEu%2FbxycMA9V5SKYYg%3D%3D%0A)

**Step 5:** From the drop-down menu select the reason why you would like to delete the candidate:

**Selecting 'This is a test candidate' or 'This candidate is a duplicate'?**

You will be shown an **'Are you sure?'** message. If you are happy to proceed click on '**Delete**' and the candidate will be removed from the system:

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/3/c/b23c3156510d4800/a12d8983-39e9-4929-bb71-06f5c5_1owuo6j.png)](https://downloads.intercomcdn.com/i/o/573753096/9f81d2d37ffeb235e4ca862d/image.png?expires=1790073900&signature=401d9512b85b6693246527eb1e787c3b6a5b49a2391d47e89ed395cfe21c1f26&req=cSckEcx9nYhZFb4f3HP0gNcy%2FZ8LhaDC45mlEN%2Fzyl6vA21kikuxO%2FFGiPMo%0AzBXGCt5YIcZoJ%2FG0Og%3D%3D%0A)

**Selecting 'Other'?**

You will be shown the below message.

If you still want to delete the candidate please email [[email protected]](/cdn-cgi/l/email-protection#d0a3a5a0a0bfa2a490b3b1a2b5b6a2b9b5beb4a3feb3bffea5bb) with the **candidate's name and reason for deletion**.

If after reading the message below, you wish to **archive the candidate**, simply select '**Archive**' and the candidate will move to the archive section of your candidate area.

[![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/3/9/7e39c76622feac00/40854b7d-4dfc-4b93-ba32-f9c1da_768sm9.png)](https://downloads.intercomcdn.com/i/o/573753499/704aea0ba25ed77cde0f8415/image.png?expires=1790073900&signature=6ec8ad7eac72db5d03f6e4f175406dc6a56a69bfd949c532e53b32fa97bdef8e&req=cSckEcx9mYhWFb4f3HP0gDwCrIhfARaJ8FMaDT5T0AMLjIMRMtUG2c5lVyx9%0AJ9q970sxq9kC314omg%3D%3D%0A)

We hope you found this article helpful. If you have any questions, simply click on the

chat icon in the bottom right corner of your screen.

**What's Next?**

* [How to add manual candidates](https://support.carefriends.co.uk/en/articles/4277185-manually-adding-a-candidate)
* [Undo a candidate update](https://support.carefriends.co.uk/en/articles/4277433-how-to-undo-a-candidate-update)
* [How to remove points](https://support.carefriends.co.uk/en/articles/4277300-removing-points)