> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.cf-staging.co.uk/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Creating new email templates to send to rejected candidates [![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/4/c/634c6c6b4a7a4800/dbc5880c-f7c3-48e9-947b-bbc84f_1mbja0v.png)](https://downloads.intercomcdn.com/i/o/myurolee/1231228092/1413d7f128ecdebb49bdc2c7afb2/image.png?expires=1790073900&signature=c9124ebfe83efcc07a1a306a054579094d94322e93e956a3de66da2905b55fc2&req=dSIkF8t8lYFWW%2FMW1HO4zR4qnxXKZPNrB4%2BNa8ejx9azr2KXCZI%2B5O7Dg4qM%0AX28bExuyOlcSfLsGrTM%3D%0A) Are you looking to create a more personalised email template to send to ineligible referrals/candidates? Look no further! ❗**Only Select plan customers can create new email templates!** Please contact [[email protected]](/cdn-cgi/l/email-protection#c0b3b5b0b0afb2b480a3a1b2a5a6b2a9a5aea4b3eea3afeeb5ab) to find out more about upgrading **Step 1:** Select **Settings** on the left, then **Templates**: [![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/e/4/dce4dc96f3d4c000/70e652b8-960f-417c-8b7b-244f14_1pzuni2.png)](https://downloads.intercomcdn.com/i/o/myurolee/2488315593/c5c44b653df67c8ded9b93f3fcd6/image.png?expires=1790073900&signature=16d3c78fbf3a4aa30f35a3a6ad855129054e1b63763880b2e2ee71b718d0905d&req=diQvHsp%2FmIRWWvMW1HO4zRxeccPxnSOWKnIC8RVCiByoorhyCyr%2ByV2R%2BgHN%0AgiDmJaB8ozq9SYGxBrc%3D%0A) **Step 2:** Click **+Add template** at the top. Only users with manage account settings permissions can add a template: [![](https://storage.crisp.chat/users/helpdesk/website/-/d/2/9/e/d29ed3ba369a1800/6cb3490d-1766-489e-8432-6ace33_1k6eemb.png)](https://downloads.intercomcdn.com/i/o/myurolee/2488313805/69d9d8b8d480d6d78d87071f88d8/image.png?expires=1790073900&signature=e2d5226ab6a577577ed9a38e20a05ba9a4883538f12df0ea37167be587105833&req=diQvHsp%2FnolfXPMW1HO4zTJPvEYNdzpcJscUNBqMJLYxBKH8%2F9uX1WICyH0r%0AjPITlo3uH0nrFd5lAlI%3D%0A) **Step 3:** From here, you can add a **title**, **sender, subject and message**: To add the sender, type the name of the user and select from the drop-down menu: [![](https://storage.crisp.chat/users/helpdesk/website/-/4/1/5/8/4158de1794369000/c26ff57e-6603-4aef-9975-7e23e4_yx3uww.png)](https://downloads.intercomcdn.com/i/o/myurolee/1258946918/70cec92ccd5ba793c5a10abe67ad/image.png?expires=1790073900&signature=56c9807f3548a0e975c50ebc56557ca4b49d6e96564a4bfdf2bb268e4d71c531&req=dSIiHsB6m4heUfMW1HO4zeuqAH%2Boxbr0ommfcMKSw2DiCxFSAsK6ZyqZwcDo%0AiCX%2B0yL5fl46LhZihEU%3D%0A) **Step 4:** Click the **Subject** field to enter your desired text: [![](https://storage.crisp.chat/users/helpdesk/website/-/7/9/a/e/79aebdf62d391400/6327f113-a97a-45e6-99a4-ae5f59_1jdwjlj.png)](https://downloads.intercomcdn.com/i/o/myurolee/1258948628/2eefc980653d88e5c9a2391e5eb7/image.png?expires=1790073900&signature=cbe9ee6a6a0bbe8ab814e69d578970da32778dcf13b834be3e75633cbac9b893&req=dSIiHsB6lYddUfMW1HO4zTiARX9xu%2FPa0hW9UVxydTfophJ5FWcRvfT%2B7pGD%0A%2BCVixHiIs7vf%2B3ubgak%3D%0A) **Step 5:** Click the **Message field** and enter the email text as desired. In this field, you can select bold, bullet points and emojis. To add a hyperlink, click the link icon at the top of the message field: [![](https://storage.crisp.chat/users/helpdesk/website/-/b/a/0/0/ba00bb302ba3d000/162e5349-2332-4c8d-ac1d-4d53d8_3r5is4.png)](https://downloads.intercomcdn.com/i/o/myurolee/1258952554/bfbadeedebea0dc55169558b8269/image.png?expires=1790073900&signature=4435328b1bdc28c587a2e012762f474d6f5343b247dd75239dcf18ff92091c6a&req=dSIiHsB7n4RaXfMW1HO4zR%2FLPrE4tZGZiBlYfh3IVvpmUKYFmaqxVQDc0pc3%0A7tyNvwiM88VNfUAzCiE%3D%0A) **Step 6:** To add an autofill option, click on **'Insert Custom Field'** and select the desired option. When the email is sent, the correct values will be displayed depending on the candidate and the position applied for. Custom fields include the candidate's first name, sender's full name, title and organisation name. [![](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/f/fa1f5782ab4e1000/82d4f060-6f72-4a53-b753-4cd77d_wesdwl.png)](https://downloads.intercomcdn.com/i/o/myurolee/1259176639/377abd8d7597d25d48bc7d3173e8/image.png?expires=1790073900&signature=2986d5a675fdfaf84e2801432121dbb2021265923b9e033af3a96b677d94c71c&req=dSIiH8h5m4dcUPMW1HO4zarxJ5jF4aYm2j%2FkOT3ypZyt2FoYOD9Eo7vNc3jb%0AdAheEmEoEsAe6v%2Be5SQ%3D%0A) **Step 7:** Click **Save:** [![](https://downloads.intercomcdn.com/i/o/myurolee/1259178506/736cabd5753cb3684dcbea95822d/image.png?expires=1790073900&signature=8b8042bb65c99858c515b37001de0bfa3b8f36bf232790ea22cf687359e449cb&req=dSIiH8h5lYRfX%2FMW1HO4zfz6nYakafDTc3qkkKHLuRwDFQ%2BH1HNtSFDF%2BGeh%0AZxK0DvOLkKHLpxYxOuA%3D%0A)](https://downloads.intercomcdn.com/i/o/myurolee/1259178506/736cabd5753cb3684dcbea95822d/image.png?expires=1790073900&signature=8b8042bb65c99858c515b37001de0bfa3b8f36bf232790ea22cf687359e449cb&req=dSIiH8h5lYRfX%2FMW1HO4zfz6nYakafDTc3qkkKHLuRwDFQ%2BH1HNtSFDF%2BGeh%0AZxK0DvOLkKHLpxYxOuA%3D%0A) And that's it! You have now added a new automated email template to your portal! 🤩 To add your new template to a question, head to listings on the left menu, click on the screening questions tab. From here, find the relevant question, click the three-dot icon and edit, click next and select your chosen email template from the drop-down menu. If you have any questions about your email templates or anything else, please get in touch by clicking on the chat icon in the bottom right corner of your screen. **What's Next?** [Managing screening questions](https://intercom.help/care-friends/en/articles/9805393-managing-your-screening-questions) [Creating new screening questions](https://support.carefriends.co.uk/en/articles/9859253-creating-new-candidate-screening-questions) [Editing email templates](https://intercom.help/care-friends/en/articles/9515721-editing-automated-candidate-email-templates)