Care Friends Management and admin guide
Watch this short introduction video from our founder and CEO, Neil Eastwoo,d to find out how Care Friends can support your role:
Bookmark this page for future reference, or access it at any time from the help centre in your portal. Simply click the chat icon in the bottom right corner of your screen and type 'management and admin guide' into the 'Search for help' field:
Best-practice tips
First up, watch this video for best practice tips from a Care Friends admin user who has achieved great success with Care Friends
Management and admin highlights from our step-by-step guides
Rewards and recognition
- Use our guide to bonus points to recognise and reward your team for the fantastic work they do
Engagement
- How to create and send push notifications to engage your carers/employees with your organisation and the app
Inviting new app users
- Invite referrals/candidates who have accepted a job offer to join your Care Friends app. This will maintain engagement during the referencing period and bring a whole new pool of friends and family to refer!
- Include Care Friends in new starter training sessions by authorising multiple new starters to use the Care Friends app
- Sending invitations to download the app
What to do when carers/employees leave your employment
- If you have opted to pay points to leavers, create a payment request on their behalf to pay their final points balance
- How to mark staff as a leaver so they can no longer use the app
We are here to support you with your Care Friends journey. If you need any help or advice, simply click the chat icon in the bottom right corner of your screen.
What's next?
If you will also be managing adverts, candidates and payment requests, check out these guides:
Updated on: 22/09/2026
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