> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cf-staging.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Authorise one new staff member to use the app

In order for a new member of staff to use the app, they need to be authorised on your portal by adding their name, email address, mobile number, and site (if applicable).

Want to add multiple staff members at once? Click [here](https://intercom.help/care-friends/en/articles/4412287-pre-registering-multiple-staff-members-to-have-access-to-the-app) to learn how to authorise multiple staff members to use the app.

**How to authorise a new member of staff - a step-by-step guide:**

**Step 1:** From your portal dashboard, click on '**App users**', then click on '**Manage**':

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/c/f/8/5cf8946f37640c00/55d0abad-7a81-423f-b266-718865_a9fbd.png)](https://downloads.intercomcdn.com/i/o/581603759/4683d0144c4dfe0eff93fba4/image.png?expires=1790073900&signature=5b9748666f87bf77eca1d93f2e45fe9b7e79d6cc256844aeb8acca39f0d78db8&req=cSgmEMl9moRWFb4f3HP0gDduOCP2b%2F9WUl3bvMIE7arlqAB3iv8FbzMPp5z1%0AZ29MhPvv851X617fwA%3D%3D%0A)

**Step 2**: Click on the red **'Add Invitees**' button:

[![](https://storage.crisp.chat/users/helpdesk/website/-/7/0/4/3/70437ed43ce31800/2b588924-4766-4673-a95d-3ab591_17dgl1u.png)](https://downloads.intercomcdn.com/i/o/581605799/3ddb900f63bc290d52122660/image.png?expires=1790073900&signature=6fbd1d100b6de0cd09b0b8c258e8678e8320f67fed63427323cc5c9f8a1b6deb&req=cSgmEMl7mohWFb4f3HP0gOdzWmRg%2FcGKM1O2Bt30Jg%2BRos7FwsrwlL09zwAn%0Au8CeE8YmBOlBQNkvsA%3D%3D%0A)

**Step 3:** Click on the **one-by-one** option:

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/b/7/a8b7961c7e25a800/2adc3daf-3391-4d72-b6c6-eedd92_th6f59.png)](https://downloads.intercomcdn.com/i/o/571420242/22f20ae35e80d7a31a0d53fb/image.png?expires=1790073900&signature=8d46ada1c06f718796d8269bdf2c1eda2c9d58e9c19cde122f460f7a1ddc9602&req=cScmEst%2Bn4VdFb4f3HP0gO3PQTxQQfQEbn4q0yathp26hwCHJtUi843S%2B4i2%0A3ely8VukuWW9PuBSWg%3D%3D%0A)

**Step 4:** Enter the staff member**'s** details and click on '**save**':

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/d/d/a7ddf0aaa5280800/219a368f-cff0-4cb3-ac47-8bc177_rb2hy6.png)](https://downloads.intercomcdn.com/i/o/myurolee/1779890678/48ac1fee8fb6c3b349a4aeba7b1e/image.png?expires=1790073900&signature=ff7b19571978a344850d56210e44a1ed33da96566953c11344658d7b88dd7fb2&req=dScgH8F3nYdYUfMW1HO4zX8nh%2BZK64Sl6%2BqQuECcF8T%2FBlihrdqdicuSDZUG%0AWqB5yDswMrBXbB%2BEcso%3D%0A)

**Step 5:** The new staff member will now appear in the authorised user list, and they will be able to download and log into the app if they choose to.

You can also send a text and email invite to this user by **ticking the box next to their name and selecting 'invite'** at the bottom of the screen.

[![](https://storage.crisp.chat/users/helpdesk/website/-/6/8/2/f/682fcfd969527c00/9bec69c3-ea86-4209-b571-922a49_1x2ar5o.png)](https://downloads.intercomcdn.com/i/o/571655416/dbbe164741db0e27c40e8949/image.png?expires=1790073900&signature=bd985e185001e2e4ca312f6f9be3fe8c9f6010af129f084ba510b778a8c524fb&req=cScmEMx7mYBZFb4f3HP0gHTRIoCsboRmThAmNlsw20t3%2BDwQgiORW3WiL21J%0A7uBBGvFFEiUAZf7%2Bqw%3D%3D%0A)

**Want to automatically invite a user when adding them to the portal?**

To learn more on this, and how to switch this on click [HERE](https://support.carefriends.co.uk/en/articles/14046585-automatically-inviting-app-users).

We hope you have found this helpful. If you have any questions, please get in touch by clicking on the chat icon in the bottom right of your screen.

**What's Next?**

* [How to use an invite link to allow staff to register for Care Friends](https://support.carefriends.co.uk/en/articles/5187308-using-an-invite-link-to-allow-staff-to-register-for-the-care-friends-app)
* [How to manage leavers](https://support.carefriends.co.uk/en/articles/5323790-how-to-manage-leavers)