> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cf-staging.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# App Registration 101

Are you striving to reach your next app registration milestone (10%, 25%, 50% or 80%+ of your team registered for Care Friends)?

Watch the bitesize video below for some quick-fire troubleshooting including:

* Most common reasons why staff haven't downloaded the app and how to overcome them
* Speedy ways to tackle app registration glitches
* How to reach up to 95% app registration rate at your next staff event

${frame}[](https://player.vimeo.com/video/777289956)

# Key tips and resources

* Tips for [Champions Helpsheet](https://support.carefriends.co.uk/en/articles/7188202-champions-resources) is your go-to printable handout that will support you with **explaining the benefits of Care Friends + effectively handle any reasons for not downloading** - including "I don't use social media" and "I'm worried about having a work app on my personal phone"

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* If any of your staff **'don't do tech'** you can still manage all their referrals and bonus points through Care Friends making it a one-stop-shop for everything referral related and cutting down on admin effort for you.

* [How to add verbal referrals to your candidate area](https://support.carefriends.co.uk/en/articles/4277185-manually-adding-a-candidate)
* [How to award bonus points before someone registers](https://support.carefriends.co.uk/en/articles/5783176-awarding-points-to-non-app-users)
* To cash in, your team member only needs to login _once_ and you will be able to [manage their payment requests on their behalf](https://support.carefriends.co.uk/en/articles/4830774-creating-a-payment-request-on-behalf-of-an-app-user-or-multiple-users)

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* If your staff get a **"please speak to your manager for help"** message when they try to register, you can support them by:

* Confirming which email/mobile number they tried to use - work or personal?
* Checking they are trying to login on their smartphone, not a PC
* [Checking and editing their details](https://support.carefriends.co.uk/en/articles/6791658-edit-an-authorised-or-invited-app-user-s-details) if you have pre-registered them to use the app
* Resharing your [magic invite link](https://support.carefriends.co.uk/en/articles/5187308-using-an-invite-link-to-allow-staff-to-register-for-the-care-friends-app)

* **Reach up to 95% of your staff registered for Care Friends** at your next staff event using our [NEW presentation](https://carefriends.co.uk/clientresources/?item=14024).  
For extra impact, bring your [leaderboard](https://support.carefriends.co.uk/en/articles/6133361-customising-the-portal-leaderboard) up on screen to see the shares going up and create some healthy competition!

As always, we are here to help you get the most out of Care Friends - click the chat icon in the bottom right corner of your screen and connect with our friendly Support Team.